Salesforce.com is the world’s leading On Demand, Software as a Service (Saas) CRM and sales force automation tool. Salesforce is a powerful tool when utilized properly. Experience has shown that many companies do not recognize the full benefits of Salesforce for reasons such as: incomplete or improper implementation, ill-defined business goals, inadequate training, lack of knowledge about system capabilities, or inadequate resources to properly support the user base. Riptide can help.
The infrastructure and information technology costs of implementing and supporting Salesforce.com are lower than a traditional, in-house enterprise application. The costs that don’t change are the costs associated with integration, business process analysis, user training, user adoption and application support. These activities are generally more expensive, on-going and more important to the success of the business. Riptide provides support for all of these activities and can help to ensure the successful implementation and adoption of Salesforce.com within your organization.
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AAA Program
Advise. Administer. Assist. Riptide created the AAA Program to help organizations fully leverage Salesforce and overcome the challenges experienced by some customers. Riptide will provide your organization with the business and technical expertise required to successfully utilize Salesforce.com for a fraction of the cost of a full time employee. Plans start for a little as $875 per month.
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Business Analysis
Salesforce.com is a powerful and flexible tool that can be configured to address the requirements of any organization. Riptide can ensure that your investment in Salesforce.com is meeting your needs by performing a thorough analysis of your business and its use of Salesforce.com.
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Configuration
Each business has unique needs and tailoring Salesforce.com to address the specific operational and security requirements of your organization is essential to recognizing a return on your investment. Riptide has extensive experience configuring and optimizing salesforce.com for organizations of all sizes.
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Customization
Salesforce.com is more than a sales force automation (SFA) and customer relationship management (CRM) platform. Salesforce.com is built on force.com, a powerful application development platform that allows developers to build everything from custom objects to fully functional enterprise applications. Riptide has extensive experience using the force.com platform and can customize your salesforce.com implementation to address your unique business needs.
Implementation
A successful implementation of Salesforce.com requires disciplined coordination of all activities from defining business requirements to final release and everything in between. Riptide provides an end to end solution encompassing all aspects of a successful implementation including enrollment in the AAA Program following release..
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System Integration
Integrating Salesforce.com with existing enterprise applications can be challenging. The only method of integration requires utilization of the force.com web services which are not supported by many legacy applications. Riptide has extensive experience using the latest technologies to expose legacy applications through web services and is a leader in Service Oriented Architecture (SOA).
Business Intelligence / Customer Analytics
Salesforce.com provides flexible reporting tools to allow users to easily create simple, online reports. Complex analytical reports are more difficult to create and may require access to data in ways Salesforce.com does not natively support. Riptide can develop and implement sophisticated analytical reports and dashboards to deliver the Key Performance Indicators (KPI) for your organization to the people who need it.
Training
Proper training is essential to user adoption and user adoption is essential for a successful implementation. Riptide is a leader in Distance Learning Management and Instructional Design and can develop and deliver the custom training your organization needs.
Data Integration, Migration and Management
Riptide can help implement controls to reduce outdated, duplicated, or improperly stored information and improve data quality. Riptide can also develop systems and processes to move data back and forth between Salesforce.com and other systems or help transfer legacy data into Salesforce.com.
Campaign Management and Marketing
Riptide has an award winning creative services team that can help your organization develop and run a full marketing program. Riptide can help with activities as simple as email blasts and direct mail to multi-national media campaigns.
Contact Riptide today to take advantage of any or all of the salesforce.com consulting services offered.
Riptide. Proven Success.
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