Riptide GSS (Guest Services Software)
Imagine your guest slides the key and opens the door to start their vacation and finds in plain view a Tablet PC with a welcome screen reading "Welcome to Guest Services Please touch screen to begin." The Tablet PC is actually a wireless internet device running RiptideGSS (Guest Services Software) allowing your guest to access all of your services and surf the internet from any place in their room or condo.
At the touch of the screen your guest can order room service, housekeeping, engineering, surf on the internet, check in flights, and see advertising for your on site products and services. They can access info about local entertainment and restaurants, check their web mail, or set up a DVD for the kids to watch freeing up the TV for Mom and Dad.
Unlock New Revenue Potential
- Wireless internet access control
- Access all Hotel/Resort services
- Administrative control of devices for software updates
- Advertising in all types' new media supported, banner ads, audio, sidebars, floating ads, unicast, banners, blimps, towers, keyword, and Flash
- Offer "click through" to advertisers
- Advertise as much or as little as you choose
- Full Demographic capture reports including inventory and usage statistics
- Customizable start up surveys allow you to control demographic information gathered
- Get ahead of your competition
Resort Management System
The Riptide Resort Management System is a configurable, services based product, not an off the shelf solution. Many properties decide that an off the shelf system simply does not work for them. Condo Hotels and Timeshare properties or even a combination of both can configure our truly web based system to oversee operations to a granular level. Riptide management applications are running all over the world and have handled billions of dollars in transactions and revenue. Contact us today for a full list of features or a demo of this product.
Each situation is different and sales professionals/property managers need flexibility. Users can develop and manage products for each property, specify purchase benefits and sales commissions, and define price change rules to trigger upon a certain date or sales quantity.
RMS Features:
Inventory Sales Support
The Point-of-Sale features are customizable for each installation. Riptide's RMS can be integrated with any existing corporate resort and inventory systems as well as any existing corporate contracting and customer lead systems.
Property Composition
A property manager can define the physical composition of a resort, specifying buildings, floors, codes, sizes, sleeps (max), units and more.
Property Calendar
Users can also set up and manage property sales, rentals and usage calendars, specifying weeks and activities associated with seasons.
Legal Registration
Monitor the status and progress of legal registration for all of your properties. Know when registration is final and when sales can begin. In addition to complying with the law in the registration jurisdiction, this allows property sales packages to be allocated to sales offices where registration is completed.
General Manager
Users can enter and track general information associated with each property including: property manager, location, type, amenities, currencies, sales status, rental status, occupancy and more.
Reports
Scalable reporting capability exists, enabling managers, owners, and sales personnel to have insight into multiple layers of data.
Platform Independent
A web-enabled interface accessible via Internet or Intranet means that there is no need to distribute and install separate client applications per machine. It also eliminates separate licensing issues. Our solution works with your current Corporate Firewalls and Proxy Servers.
Security
We can offer secure access (authentication & authorization) to the RMS application from any location.
Onsite Support Team
The Riptide team provides onsite support throughout the entire installation and maintenance period.
Travel Supplier Management Systems
To be successful in the travel industry requires maximizing digital shelf space by acquiring maximum market penetration through global distribution channels. Connecting a Central Reservation System to these distribution systems through an existing switch provider or custom created web interface assures seamless connectivity to thousands of travel agents worldwide.
Of course, also critical to a travel supplier's success is providing an edge over the competition through more affordable rates, superior services, or a combination of the two. Maintaining rates that constantly react to the competition, market demand, and availability help maximize market share and profit margins.
Riptide has developed rate management systems for national travel suppliers that combine complex business rules with the competition's rates and market conditions. These systems can run off of data pulled automatically from large travel reservation sites like Orbitz, Travelocity, and individual travel supplier sites, or by paying monthly subscription fees for direct data feeds. The rates can in turn be uploaded to your existing CRS and propagated across the global distribution network.
Whether you want to integrate a rate management system into your existing Central Reservation System or create a custom CRS tailored to your needs, Riptide can provide the solution.
Revenue Management System
A large vacation ownership resort company experiencing rapid growth found significant inaccuracies and high administration costs in its manual, "paper-based", sales process. The company attempted to customize a leading CRM application, but determined the application's generic business processes were significantly different from the client's processes. The company concluded the costs to purchase, customize and maintain the commercial CRM system far exceeded the company's budget.
The company determined that building a custom system could ultimately provide a unique advantage. A custom system would allow them to capture their complex business rules, institutionalize their business processes, track all critical data and ultimately provide important business intelligence on the efficiency and effectiveness of their operations. Most importantly, it would allow them to keep pace with the explosive growth of their timeshare business.
Riptide developed an application that included a full Java 2 Enterprise Edition (J2EE) application using a Microsoft Windows-based GUI (using Java Swing components), an Oracle Database and an IBM MQ Series interface to legacy systems.
Since Riptide specializes in developing strategic business systems, we used a full business analysis phase to capture business rules and practices. This resulted in an application that represents the client's best practices and not generic business models used in large commercial software packages.
The Revenue Management System consists of two applications:
- A Product Management Application, which defines the configuration of a "property product" including the room configuration, the amenities, the resort type and any initial purchase benefits.
- A Sales Application, which allows a distributed sales staff to reserve or sell products.
The system includes a distributed system hosted at the corporate data-center, revenue managers located at corporate offices on the wide-area network, inside sales staff at sales offices and remote sales staff at resort locations. Revenue Management System incorporates a true three-tier architecture to provide high performance, scalability and security.
Working closely with subject matter experts, Riptide developed a product configuration module that defines all aspects of the resort products. A sales calendar specifies which resort activities are available during the calendar year.
Various resort characteristics such as the room configuration, unit location, registration phase, construction phase and inventory type are maintained in the Revenue Management Application.
Please contact us for more information.
Riptide. Proven Success.
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