Banking Performance Management
A large software company needed custom software to support Banking Performance Management (BPM), Activity-Based Analysis (ABA) and Activity-Based Costing (ABC). The vision was to create a strategic tool that could analyze an organization's financial and operational data to provide comprehensive performance management information essential to optimizing resources and achieving profitability objectives. Riptide developed an enterprise software suite that was targeted toward worldwide banking operations that performed millions of transactions per day.
The primary features required by the custom system are listed below:
- Integration of ABC unit cost information with disparate applications such as General Ledger (G/L), cost transfer and Human Resources (HR) to create actionable resource management information
- Productivity, efficiency, throughput and capacity utilization measurements can be monitored at user defined periods
- Highly flexible analysis and reporting capabilities based on end user requirements
- Maintenance of resource and financial data by fiscal year; definition of a Summary Account Catalog; use and definition of analysis ratios; definition of two tolerance ranges for each monthly balance or amount to be analyzed; and definition of amount and percent variances for each monthly balance
- Perform monthly calculations on an ongoing basis as new monthly data becomes available
- Adjustments to prior reporting period data
The system offers informative and user-friendly query and reporting tools to banking personnel that were not necessarily computer savvy. The user interface was specifically developed with the end-user in mind from the very early stages of use case analysis. It uses a browser-based interface that utilizes charts and 3-D visualization. ABA is designed for installation on an existing mid-range server and relational database, a configuration that would usually require no incremental IT investments.
The primary benefits are:
- Delivers meaningful and actionable expense and resource management information, including:
- Run rates over time by balance type (actual, budget, forecast)
- Informed planning and performance targets
- Comprehensive performance variance analyses
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Capacity and productivity analyses
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Provides process improvements by identifying and quantifying material targets as well as validating improvement results
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Aligns certain quality indicators and other relevant information against performance metrics to identify patterns and/or trends against performance results
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Through management by exception, ABA provides notifications and alerts when performance thresholds are met or exceeded
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Provides comprehensive variance analyses by performance metrics across multiple balance types
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Information can be centrally controlled and managed, but deployed into localized performance measurement content and presentation designed to meet specific business manager needs with a desktop browser
A three-tier architecture was developed using Computer Associates' Jasmine ii middle-ware and object database product that allowed numerous connector technologies to be utilized for expanded capabilities in the future development cycles.
In order to improve overall efficiency of the solution, Riptide made a user-friendly interaction with the entire enterprise - not only upper management but also frontline workers. The web enabled costing survey was integrated directly to the database using computer associates Jasmine ii middleware components and Riptide's three-tier architecture to provide seamless integration between data gathered from the work force and automated data analysis to improve overall business performance.
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