Riptide Privacy Policy

This privacy statement covers the sites RiptideSoftware.com, Defense.RiptideSoftware.com, RiptideCloud.com, RiptideLearning.com, and RiptideITSolutions.com. Because this Web site wants to demonstrate its commitment to our users’ privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our services.

  • We will not sell or rent your information to third parties for marketing purposes and will only disclose your information in accordance with our Privacy Policy and/or with your permission.
  • We do share your information with third parties to help provide our services, to allow members to contact you, to enforce our terms and conditions, and to help keep our community safe.
  • Riptide Software, Inc. will only use the information you provide in order to process billing and payment information or to contact you based upon your specific requests for information as identified on our website.
  • We give you choices about how you wish to be contacted.
  • We use safe, secure technology and other privacy protection programs to keep your information secure at the Riptide Software, Inc. corporate headquarters in Orlando, Florida.
  • We will provide you with notice if our privacy policy changes and an opportunity to reject such changes.
  • We let you change your information so that you can keep it up to date.
  • All Riptide Software subsidiaries that have access to your information in accordance with the policy are required to protect your information at least as strictly as we do.
  • If users have questions or concerns regarding this statement, they should contact our privacy department . If they do not receive acknowledgement of their inquiry of their inquiry is not satisfactorily addressed, they should than contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process at http://www.truste.org/watchdog.html. TRUSTe will serve as a liaison with the Web site to resolve users’ concerns.

Control of Your Password

You are responsible for all actions taken with your User ID and password, including fees. Therefore we do not recommend that you disclose your RiptideCloud password to any third parties. If you choose to share your User ID and password or your information with third parties to provide you additional services, you are responsible for all actions taken with your User ID and password and therefore you should review that third party’s privacy policy. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password as detailed in the section below.

Reviewing & Changing Your Personally Identifiable Information

We offer you the ability to automatically review and change the information you submit to us by logging into the site and entering in the new information yourself. Generally, we will not modify your information based on your request because it is very difficult to authenticate your account manually. You can change your user ID, email address, contact information, and user preferences by going to the login page. You must promptly update your information if it changes.

We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes, troubleshoot problems and enforce our User Agreement. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored “back-up” systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.

Information Collection & Use

Riptide Software, Inc. is the sole owner of the information collected on its sites . Riptide collects information from our users at several different points on our Web site.

Registration

In order to use this Web site, a user must first complete the registration form. During registration, a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which they have expressed interest. It is optional for the user to provide demographic information, and unique identifiers (such as, username and password), but encouraged so we can provide a more personalized experience on our site. We do not require a user’s social security number.

Order

We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.

Information Use

The primary purpose of all information used by Riptide is for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.

Use of Cookies

This site makes use of cookies to improve the performance of the site, and to make it easier for a returning user to login. No personal information is collected through the use of cookies. Disabling cookies in your browser’s settings will not prevent you from using this site.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Special Offers & Updates

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter if they have chosen to opt in for this type of information on the site. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature. Users may opt-out of these communications.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Third-Party Intermediaries

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Business Transitions

In the event Riptide Software, Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via a prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Choice/Opt-Out

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us to remove We also offer an opt-out mechanism on the user registration page.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

Links

This Web site contains links to other sites. Please be aware that we, Riptide Software, Inc. are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Riptide Software, Inc. will automatically send the friend a one-time email inviting them to visit the site. Riptide Software, Inc. stores this information for the sole purpose of sending this one-time email. The friend may contact Riptide Software, Inc. at remove to request the removal of this information from our database.

Security

This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’. To learn more about SSL, follow this link http://www.webopedia.com/TERM/S/SSL.html.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every other quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, behind a cipher locked door in a server room.

If users have any questions about the security at our Web site, users can send an email to security.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done at the user registration page or by emailing our Customer Support.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.